Luckyboom support channels
Luckyboom Casino answers through a live chat that is open around the clock and through two e-mail addresses, one for account questions and one for general matters. The page lists the channels and the details that make a request quick to resolve.
Channels
| Channel | Address or access | Use |
|---|---|---|
| Live chat | chat icon on the site, 24/7 | bonuses, deposits, account access |
| support@luckyboom.com | documents and written confirmations | |
| info@luckyboom.com | general and organisational questions |
Scroll horizontally to see the full table
Preparing a request
A payment question includes the transaction reference, the amount and the time, a bonus question names the offer as shown in the account, and a confirmation by e-mail is asked for after a chat. Verification documents are sent when the support team requests them, and a complaint that is not resolved in the chat is escalated to the customer service department.
Frequently asked questions
Is the chat available at night?
Yes, the live chat and the support address are described by the casino as available 24/7.
Which address is used for documents?
support@luckyboom.com, when the support team has requested them.
Is there a phone line?
No telephone number is published; the channels are the live chat and e-mail.